Legal

Privacy Policy

Last updated: May 7, 2026

At Juno Labs ("Juno Labs", "we", "us", or "our"), accessible from junolabs.ai, the privacy of our visitors, contractors, and customers is one of our top priorities. This Privacy Policy describes the types of information we collect and how we use, disclose, and protect that information.

This Privacy Policy applies only to our online activities and is valid for visitors to our websites and users of our services with regards to the information that they share and/or that we collect at Juno Labs. This policy does not apply to any information collected offline or via channels other than this website and our services.

Consent

By using our website and services, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an account or onboard as a contractor, we may ask for your contact information, including items such as name, company name, address, email address, mobile phone number, and contractor identifier.

How we use your information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website and services;
Improve, personalize, and expand our website and services;
Understand and analyze how you use our website and services;
Develop new products, services, features, and functionality;
Communicate with you, either directly or through one of our partners, including for customer service, to provide updates and other information relating to the website or service, and for marketing and promotional purposes (only with your consent);
Send transactional and operational SMS messages, including service appointment reminders, where you have explicitly opted in;
Find and prevent fraud; and
Comply with applicable legal obligations.

SMS / text messaging

Mobile information sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service and SMS delivery providers, is permitted. All other categories — including text messaging originator opt-in data and consent — will not be shared with any third parties.

Juno Labs sends SMS appointment reminders and operational messages to contracted field-service technicians who have explicitly opted in via our contractor onboarding page at consent.junolabs.ai.

What we send: reminders for upcoming service appointments, confirmation requests, and operational updates if a visit is rescheduled or cancelled. We do not send marketing, promotional, or survey content via SMS.

Frequency: approximately 10–30 messages per month per contractor during active assignments.

Opt-out and help: reply STOP at any time to unsubscribe; you will receive one confirmation message and no further texts. Reply HELP to receive support contact information. Message and data rates may apply. You may also email support@junolabs.ai to be removed.

Data retained: we retain consent records (timestamp, IP address at time of consent, contractor identifier, and the phone number) for as long as the contractor relationship is active and for a reasonable period thereafter to demonstrate compliance.

Log files

Juno Labs follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and web beacons

Like any other website, Juno Labs uses "cookies". These cookies are used to store information including visitors' preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Third-party privacy policies

Juno Labs's Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of these third-party servers for more detailed information. It may include their practices and instructions about how to opt out of certain options.

CCPA privacy rights (do not sell my personal information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR data protection rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access — You have the right to request copies of your personal data.
The right to rectification — You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure — You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing — You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing — You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability — You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond. If you would like to exercise any of these rights, please contact us.

Children's information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Juno Labs does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to this privacy policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

Contact us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at privacy@junolabs.ai.